Multi-Touch Support

Get the support you need, when you need it. Apiture’s multi-touch support model puts your success at the center of our priorities. We want to ensure that your team is meeting their goals, your customers have a seamless experience, and you always get your questions answered.

retail and commercial solutions

Your Success is our Success

Our mission is to provide a different kind of digital banking experience, thats why we built a customer experience unlike any other. We know that your success in providing the best digital bank to your customers and members is at the core of what we do, so our multi-touch support is built to make your institution successful. So what do we mean when we say ‘multi-touch’? Every bank or credit union that works with Apiture has access to multiple levels of support, so you have access to the best answer, every time.  Our Customer Success team exists as your main-point-of-contact, giving you a single source to Apiture. Our 24/7 customer and technical support are available by phone to answer your urgent questions and our 24/7 account monitoring provides the piece-of-mind that  we are watching out for your account. Plus, put digital banking experts directly in touch with your customers and members with Apiture’s User Direct support team.

Not just your digital provider, your digital partner

customer success

“Our customers see us as their ‘personal banker’ with the one-to-one experience and assistance we offer. We feel the same sentiment towards Apiture. I know that any questions or issues I have will be addressed and resolved immediately through Apiture’s customer success and support teams.”

– Avery Farley, Peoples Bank of NC

Dedicated Customer Success

Each bank or credit union that works with Apiture receives both a dedicated account manage and a customer success representative from the beginning. The goal of our Customer Success team is to ensure that your institution is receiving the most value from your digital banking platform. Expect quarterly success reviews, goal planning, and access to the resources you need to transform your digital experience.

24/7 Support and Monitoring

While we strive to provide the best and most reliable experience for your team and users, we know that sometimes issues arise. Apiture’s 24/7 account monitoring gives you the peace of mind that you will be the first to know if there is an outage or issue with your digital banking platform. In addition, our customer and technical support team is available via call or email at anytime to answer your teams’ questions.

User Direct Support for your customers

Give your customers and members direct access to digital banking experts with Apiture’s User Direct support. This customer experience enhancement allows for your team to outsource important customer calls directly to Apiture’s support team. Pick and choose the types of inquiries and requests that you want our team to handle and rest assured that your customers and members will receive fast and accurate support when they need it.