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Digital Support
Real-Time Interactions
As your users increasingly choose digital over in-person banking, your bank or credit union must find new ways to have meaningful conversations. The best way to enable interactions is to offer a support platform that engages with your users in real-time. By meeting users where they are — on their screens — you provide the innovative, flexible support tools users need, the instant they need them.
Next-Generation Support
Apiture is proud to feature modern, robust digital support through an integration with Glia, a turnkey digital customer service platform that goes beyond the typical support experience. Its seamless, platform-based strategy incorporates onscreen communication, collaboration, and automation, allowing users to interact using their preferred method of contact.
If retaining users is your focus, using our digital support resources will keep your financial institution relevant and provide meaningful support conversations.
Case Study: Midwest Bank Increases Customer Satisfaction with Apiture’s Digital Customer Support Solution
“The ability for us to give on-the-spot customer service is a great tool, as is the ability to allow the customer to drive engagement.”
— Jackie Flater, VP of Electronic Banking and Card Services, Midwest Bank
Digital Support Features
Offers 24/7 chat and support to assist users whenever they need help
Features one, easy-to-use platform that integrates all interaction channels
Seamlessly transitions users between communication channels without restarting the conversation
Delivers turnkey functionality and quick implementation, allowing you and your users to benefit from the platform instantly
Includes co-browsing (screen sharing), video, chat, voice, and text capabilities
Reduces the time needed to resolve issues and answer questions
