At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.

 

Summary:

We are looking for a talented Technical Writer to focus on writing new product release notes, new product documentation both internal and customer facing. Assist with improving our documentation processes along with direct documentation improvements along a variety of mediums and use cases including but not limited to implementation guides, workbooks, and training materials. Please see below for more about what this person will be responsible for as well as our requirements for the role.

 

Location (Wilmington, NC, Austin, TX, Remote):
We have offices in Wilmington, NC and Austin, TX and while some positions need to be office based, we will consider remote candidates depending on their time zone.

 

Responsibilities:

  • Serve as the Technical Writer focusing on writing and updating technical documentation, product documentation and release notes for Online and Mobile banking platforms
  • Rapid understanding of Apiture implementation protocols and assessment of existing documentation processes and content across multiple mediums
  • Improve documentation as prioritized by solution needs
  • Recommend and implement the process for documentation management and related systems

 

Requirements:

  • Bachelor’s degree or commensurate technical writing experience focusing on software product documentation or implementation guides.
  • Demonstrated knowledge and experience in technology and software is required
  • Able to demonstrate technical writing/ editing skills, able to explain complex technical concepts concisely and accurately 
  • Strong communication skills, both written and verbal
  • Ability to manage multiple priorities in a fast-paced environment