at Apiture • Wilmington, NC(View all jobs)
We are an open API banking platform, focused on creating cutting-edge technology for financial institutions. The platform allows banks the fast and flexible deployment of features that their customers have come to expect—mobile-focused, user-centric, convenient and secure. Join us and start dreaming of new ways to be at the center of your customers’ financial lives.
The Associate Customer Support Representative, is directly responsible for the support of end users for financial institutions utilizing the Apiture software that take advantage of our products. The Rep will be made aware of issues through calls and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.
We have this crazy, thrill-seeking goal to revolutionize banking, through an open architecture built natively for the next-generation of serverless, cloud-based technologies, providing financial customers infinite scalability, availability, and transparency. We are moving fast, thinking big, leading strong, and need your leadership to serve on the front lines of the revolution.
As if waking up every morning to the sand and surf of Carolina beaches and the Cape Fear Riverfront against an azure sky wasn’t awe-inspiring enough, we offer an inspired workplace, too. We have a beautiful, newly built-out office in mid-town Wilmington, on Live Oak Bank’s campus. We offer a very generous compensation and benefits package, onsite gym, social events, and the opportunity to work with some of the smartest and energetic people you’ll find anywhere. While you may have never heard of us, rest assured – over four hundred financial institutions and tens of millions of customers rely on us to power some of the most innovative and important pieces in the financial industry. We’re backed by some of the biggest and most well-respected names in finance, and we’re growing – fast.
Are you up for the challenge?