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Program Manager

at Apiture • Wilmington, NC

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We are an open API banking platform, focused on creating cutting-edge technology for financial institutions. The platform allows banks the fast and flexible deployment of features that their customers have come to expect—mobile-focused, user-centric, convenient and secure. Join us and start dreaming of new ways to be at the center of your customers’ financial lives.

WANTED: MANAGEMENT CONSULTANT, PROFESSIONAL SERVICES

Apiture, headquartered in Wilmington, NC, in conjunction with our Austin, TX team is seeking a highly skilled and experienced FinTech Management Consultant specializing in strategic design, metric management, workflow engineering, program management, change management, and technology expertise to serve our banking and credit union partners as they revolutionize their customer’s experiences.

We have this crazy, thrill-seeking goal to revolutionize banking, through an open architecture built natively for the next-generation of serverless, cloud-based technologies, providing financial customers infinite scalability, availability, and transparency. We are moving fast, thinking big, leading strong, and need your leadership to serve on the front lines of the revolution.

In this role, you'll:
1) Report directly to the VP of Professional Services regarding HR needs, project statuses, and other initiatives as defined
2) Serve as a professional services management consultant to our customer base of banks, credit unions, partners, and resellers
3) Ability to assess current state business workflows, technology stacks, metrics, and staffing with goal of developing strategic plans that are ROI focused
4) Ability to lead transformational changes within financial institutions focused on strategic objectives, ROI, and metrics
5) Development, delivery, and management of charters, statements of work, program plans, status reports, executive presentations, risk management, decision management, business workflow mapping, and other project documentation as needed
6) Develop, lead, and support the marketing efforts required to advance digital banking transformation
7) Develop, lead, and support, the business workflow current and future state documentation and training required to transform banking and credit union operational processes with the introduction of new technology
8) Ability to analyze contracts and develop transition plans
9) Ability to support, justify, and measure the fiscal opportunities related to technology improvements within financial institutions
10) Serve as a fintech subject matter expert for overall design and deployment of new and optimal solutions
11) Support and adhere to the requirements for compliance and other industry expectations related to integration and FDIC requirements
12) Collaborate and support implementation teams, engineering teams, product, and leadership across Apiture and all eco-system partners and 3rd party vendors
13) At times will be responsible for gathering client requirements for software development that will support the client implementation, project or conversion
14) As needed, the development, analysis and management of proactive reports, dashboards, and other data needs as needed by Apiture leadership
15) As needed, the leadership of or participation in special projects in alignment with overall departmental / company goals and expectations
16) Ability to demonstrate and deliver value in excess of client expectations
17) Ability to sell professional services and software solutions
18) Serve as a thought leader: ability to present and educate to customers and at trade shows; desire to educate and communicate via written word in blogs and industry specific forums
19) Think creatively and support the innovative transformation of implementations and professional services as it adapts with new customer needs, trends, and technology requirements
20) Enable others to act through coaching, support, mentoring, and feedback channels
21) Inspire a shared vision by thinking critically and creatively to adapt and prepare for future trends and industry changes
22) Challenge the process by always looking for creative solutions and how we can enhance the customer journey and improve their customer’s experience
23) Model the way by demonstrating in your culture and character the values and mission of Apiture – to be composed, compassionate, committed, and capable

Your ride:
1) In the first 30-60 days, you’ll onboard, be immersed to your professional services team and begin learning the “playbook” of management consulting in Apiture
2) In the first 60-120 days, you’ll be engaged with your first customers delivering high value assessments, optimizations, and transitional changes
3) In the first year, you will be a seasoned member of Apiture’s professional services team and be empowered and enabled to lead, mentor, and guide our customers and partners to deliver to their customers high value results

Are you up for the challenge?

Jobs fill up fast at up-and-coming companies located in one of America’s fastest growing and most desirable metro areas. Apply today!

EXPERIENCE:
1) Prior banking or credit union experience required: 3-5 years preferred
2) Prior consulting experience required: 3-5 years preferred
3) Prior fintech experience preferred
4) Strong background in project & program management
5) Proven track record of successful financial technology deployments / or similar industry vertical with 5-7 years of experience
6) Bachelors required
7) Masters preferred
8) Amazon Web Services, SalesForce, SQL, TaskRay, HTML, Microsoft Office experience preferred
9) Excitement to travel

PHYSICAL DEMANDS/WORK ENVIRONMENT REQUIREMENTS:
1) The ability to work the days and hours required to fulfill the essential functions of the position
2) The ability to work long hours and to multitask
3) Travel is required

MENTAL DEMANDS:
1) Learning, thinking, concentration, creativity
2) The ability to interact with others, work as a team and exercise self-control
3) The ability to work under stressful conditions, particularly in regards to tight deadlines
4) The ability to make decisions and exercise discretion when necessary